Shipping and Delivery Policy
At Conex Experts, we are committed to ensuring that your shipping container purchase reaches you promptly, safely, and in excellent condition. Whether you are placing an order locally or internationally, we strive to provide seamless and reliable delivery services. Below is an overview of our shipping and delivery policy, designed to give you a clear understanding of our processes, timelines, and how we handle your container’s transportation.
Shipping Locations
Conex Experts proudly serves customers worldwide, offering shipping container delivery to various locations across the globe. Our extensive logistics network allows us to transport containers to urban, suburban, and rural areas, ensuring that no matter where your project is located, we can deliver the container to your site.
We offer the following shipping options:
– Domestic Shipping: Available throughout the country with expedited delivery services for certain areas.
– International Shipping: We deliver containers to numerous international destinations, following all relevant regulations for cross-border transportation.
Shipping Methods
We offer multiple shipping methods depending on the size, type, and final destination of your container. The delivery method will be tailored to your requirements:
– Flatbed Truck Delivery: For local and domestic deliveries, our containers are typically transported on flatbed trucks, which allow easy loading and unloading at your site.
– Tilt-Bed Truck Delivery: This method allows the container to be dropped directly onto your property without the need for additional equipment. It is particularly useful for sites without unloading facilities.
– Intermodal Shipping: For international orders or long-distance transport, we offer intermodal shipping, combining land, sea, and sometimes rail to deliver your container efficiently and safely. Each shipping method is selected based on the container’s size, weight, and delivery location to ensure a smooth and cost-effective process.
Delivery Timeframes
We understand the importance of timely delivery for your project. While exact delivery times can vary based on the container type, location, and any customization required, our goal is to deliver your order as quickly as possible. Below are our typical delivery timeframes:
– Domestic Deliveries: Orders are generally delivered within 1 to 5 business days from the date of order confirmation, depending on your location and whether the container requires customization.
– International Deliveries: For international shipments, delivery times can range from 7 to 15 days, depending on the destination country, shipping route, and customs clearance procedures. We will provide an estimated delivery window at the time of purchase. In the event of unforeseen delays due to weather, customs clearance, or other external factors, we will communicate with you promptly and provide updates on the delivery status.
Delivery Costs
Shipping costs vary based on the size, weight, and destination of the container. Factors that may influence the cost include:
– Distance: The further the container needs to travel, the higher the delivery costs. We will calculate the most cost-effective route and method to minimize shipping expenses.
– Container Size and Weight: Larger or heavier containers may incur additional fees for transportation and unloading.
– Special Requirements: If your delivery site requires specific accommodations (e.g., limited access, remote locations, or specialized unloading equipment), additional fees may apply. We will assess these factors during the ordering process and provide a full breakdown of costs.
Note: All shipping and delivery charges will be clearly stated and confirmed with you before your order is processed. There will be no hidden fees, and we will work with you to ensure a cost-effective delivery solution.
Delivery Process
The delivery process at Conex Experts is designed to be as hassle-free as possible. Here’s what you can expect during delivery:
– Order Confirmation: Once your order is placed, you will receive a confirmation email outlining the order details, estimated delivery timeframe, and shipping charges.
–Delivery Coordination: Our logistics team will contact you to arrange the delivery date and confirm any specific requirements for your delivery site. We will also provide details on the type of delivery truck and unloading method to be used.
– Site Preparation: Before the container arrives, it’s important to ensure that the delivery site is prepared. This includes having adequate space for the container and truck to maneuver and ensuring the ground is level for placement. Our team will provide guidance on preparing your site to ensure a smooth delivery.
-Container Arrival: On the agreed delivery date, your container will be transported to your site. For flatbed deliveries, you will need to arrange for equipment (such as a crane or forklift) to offload the container. For tilt-bed deliveries, the container will be offloaded directly onto your property.
-Inspection and Sign-Off: Once your container is delivered, we recommend inspecting it immediately to ensure it meets your expectations and has arrived in good condition. Our team will be available to answer any questions or address concerns.
Receiving Your Container
When your shipping container arrives, it is your responsibility to ensure that the site is ready for delivery. This includes:
– Access for Delivery Truck: Ensure there is enough space for the truck to access the delivery site, including any gates or entryways. Trucks typically require clear access routes without low-hanging branches, power lines, or other obstacles.
– Level Ground: The delivery site should be prepared with level ground where the container will be placed. This will ensure the container sits properly and can be safely accessed.
– Unloading Equipment: If your delivery method requires offloading equipment (such as a crane or forklift), it is important to arrange this in advance. For tilt-bed deliveries, the container can be lowered directly onto the site without additional equipment.
International Shipping
For international orders, Conex Experts adheres to all international shipping regulations and works closely with trusted global logistics partners to ensure that your container reaches its destination smoothly.
Customs and Import Regulations: We are experienced in handling customs documentation and complying with local regulations in various countries. However, it is the responsibility of the customer to be aware of import duties, taxes, and customs fees in the destination country, as these are not included in the shipping cost. We will guide you through the necessary paperwork and assist in ensuring compliance with customs requirements, minimizing the risk of delays or additional charges.
Tracking Your Order
Once your container is on its way, you will be able to track its progress. We provide tracking information and updates for all deliveries, allowing you to monitor the status of your shipment and know exactly when to expect it.
Delivery Issues or Damages
In the unlikely event that your container arrives damaged or is not as ordered, please notify us immediately. We take great care in packaging and transporting our containers, but we understand that issues can arise during shipping. If there is any visible damage to the container upon delivery, make a note of it on the delivery receipt, take photos, and contact our customer service team right away. We will work with you to resolve the issue, which may include repairs, replacements, or compensation, depending on the extent of the damage.
Cancellations and Changes to Delivery
If you need to make changes to your delivery schedule or cancel your order, please contact us as soon as possible. Changes or cancellations must be requested before the container has been shipped to avoid incurring additional fees. Once the container is in transit, cancellations or rescheduling may result in additional shipping charges. At Conex Experts, our goal is to make the delivery process smooth, transparent, and efficient. We are committed to ensuring your container arrives safely and on time, no matter where you are located. If you have any questions or need assistance with shipping and delivery, feel free to contact our dedicated customer support team. We’re here to help at every stage of the process, from order placement to final delivery.