Refund and Returns Policy – Conex Experts
At Conex Experts, we strive to provide the highest quality products and excellent customer service. However, we understand that there may be instances where a return or refund is necessary. This policy outlines the terms and conditions for refunds and returns on our shipping containers and related products.
1. General Return Policy
We accept returns on most of our products, subject to the conditions outlined below. Due to the nature and size of our products, it’s important to review the policy carefully to ensure you understand your rights and responsibilities regarding refunds and returns.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
– The container must be in the same condition as when it was delivered, with no signs of wear, damage, or modification.
– The return request must be made within 30 days of the delivery date.
– The container must not have been used for shipping or modified in any way.
– Custom-built or modified containers are non-refundable unless they are found to be defective or not as described.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us:
Email us at sales@conexexperts.com or call our customer service team to request a return authorization. Be sure to provide your order number, a detailed reason for the return, and supporting evidence (such as photos, if the product is damaged).
2. Authorization:
Once your return request is reviewed, we will provide you with a return authorization and instructions for shipping the container back to us.
3. Shipping the Product:
The cost of return shipping is generally the responsibility of the customer, unless the product is defective or there was an error in the order. Containers must be shipped using a method that ensures their safe and timely return. You are responsible for arranging the transportation of the container back to our facility unless otherwise specified.
4. Refund Policy
Once the returned container is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
5. Damaged or Defective Containers
If your container arrives damaged or defective, we will work with you to resolve the issue quickly. Please follow these steps if your container is damaged:
1. Inspect Upon Delivery: We recommend inspecting the container for any visible damage before signing the delivery receipt. If damage is noticed, please note it on the delivery paperwork and contact us immediately.
2. Report Damage: If the damage is discovered after delivery, notify us within 48 hours. Provide detailed photos and descriptions of the damage so we can assess the situation.
3. Replacement or Repair: Depending on the severity of the damage, we will offer a replacement, repair, or refund. In some cases, we may dispatch a technician to assess and repair the container on-site.
6. Non-Returnable Items
Certain products are non-returnable, including but not limited to:
– Custom-built or modified containers.
– Containers sold “as-is” or at a discounted rate due to existing damage or wear.
– Used containers that have been altered or modified after purchase.
7. Cancellation Policy
– Order Cancellations Before Shipment: You can cancel your order for a full refund before the container is shipped. Once the order has been dispatched, the return policy applies, and you may be responsible for return shipping costs.
– Custom Orders: Custom-built or modified container orders cannot be canceled once production has started.
8. Exceptions
In certain cases, exceptions may be made to the above policies at the discretion of Conex Experts. This will typically depend on the specific circumstances of the return or refund request. If you believe your situation qualifies for an exception, please contact our customer service team to discuss.
9. Contact Us
If you have any questions or need assistance with a return or refund, please Contact us:
We are committed to ensuring your satisfaction with our products and services and will work with you to resolve any issues promptly.
Thank you for choosing Conex Experts!